- Report: #1531122
Complaint Review: Kimo Direct -
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Author Confirmed
Why?
Kimo Direct
China
Phone:
1-833-711-0596
Web:
www.kimotool.com
Categories:
Business Rating:
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Kimo Direct Shoddy Power Tools
I bought a Kimo cordless string trimmer on its Amazon storefront. I messaged them and asked questions if their trimmer is capable of handling heavy duty weeds. Customer service said, "No problem" and it can handle anything. After a few months of using this trimmer, the spool cover shattered. Since I signed up for their warranty, I requested a replacement spool cover. Kimo refused, saying it's out of stock.
I contacted Amazon customer service to intervene on my behalf, but their hands were tied. They refused to offer me a refund. Kimo continues to sell their power tools on Amazon with enticing sales. Steer clear! Made in China, plastic crap.
