- Report: #1501337
Complaint Review: Just Answers -
Reported By:
Priner70 -
Arizona City, AZ, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Just Answers
United States
Phone:
1-800-509-5721
Web:
Justanswers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Just Answers Help.com I had a question about how to gain "Installers Access" to a programmable thermostat.
After filling out the credit card information for the 1 week subscription for their services I submitted my question about an access code in order to install and program a new thermostat. I submitted the question and received a quick connection with on of their answer people. He did not have the answer but said he would get back to me, which he did the following day but still without an answer.
I continued to do my on research and found the correct answer online. I relayed the information to the Just Answers person. All is well, I paid for the month; not a problem. The problem started when I reviewed my bank statement a month later and found a cryptic charge for $28. I contacted my bank but was told that they could not stop the payments without reissuing a new card and number. I use the card for many things and did not want to go through the hassle of resetting all of the card numbers. I forgot about the charge.
I checked my account again a couple of months later and found a charge for the same amount but this time the charge had an ACH trace note that identified Just Answers as the account that was billing me.
I contacted Just Answers and was told that "however, I must remind you that you are not eligible for a refund." and they included a link https://i.imgur.com/5GVF7cO.png to a screen shot of their web page that that offered the 7 day trial subscription for $5 and under that there was the test that reads Try it for $5 for 7 days then $XX per month. No indication that I was signing up for ongoing payments or that I had to cancel to prevent being billed each month.
I believe that they intend to Hook the customers with the $5 trial in hopes that you never cancel the subscription and I believe that the ACH trace information was purposely submitted in a scrambled fashion in order to prevent customers from identifying the source.
