Anyone can pm me on facebook. Several disgruntled past customers have formed a group and intend on contacting the media about the harassment we have all experienced by Mike. My intent is to help someone else to avoid this company and the harassment by the owner, Mike Lierman.
I took my daughter's laptop to Invise in August 2018. One of the keys weren't working. Mike said he could have it fixed in 3 days. All I can say it was a nightmare of 2 months dealing with him. First he told me he had to get extra parts. Then he said they had it fixed and it was better than new. Then he told me it was torn apart and was a piece of junk. When we would make appointments he wouldn't show up, even when we had money in hand to give him. He rarely returned phone calls. He lied so often he could not keep his stories straight.
My daughter and her husband showed up for an appointment to pick up our laptop that Mike had made personally. They had the money to give him. Once again he was not there. His intern said he could not touch the computer. My daugher said she would just grab it then and leave the money.
Intern was on the phone with Mike the whole time and would not let my daughter even see our computer. Mike refused to talk to my daughter. My daughter told the intern to let Mike know she would not leave without our property since this was the second time Mike had broke an appointment. After about 1 hour of waiting for Mike to show up, the intern walks to the front door, goes outside and locks the door with my daughter inside.
The whole time he was being instructed by Mike. The alarm was set, so she couldn't leave without fear of being accused of breaking in. She had to call the police to let her out. I am including photos of the rude email I got from Mike after this incident, with him admitting that his intern left and locked the door.
Mike is sure to spin a good lie to say this isn't true, but if anyone contacts me, I can show more evidence. He is a crook, and I honestly think he has a mental disorder.
My resolution with Invise only happened when Mike's partner got involved and he agreed to give me my laptop with no charge. The laptop they gave me back was not mine and we had lost everything that was on the hard drive. STEER CLEAR!
Jeanette
Utah,#2Author of original report
Thu, December 19, 2019
Mike, unfortunately has nothing original to post. He replies to every negative review with a cut and paste answer.
Mike, you have made too many people angry and now your ratings are showing it. It was only a matter of time. People are not going to waste their time writing bad reviews on a business they have no issue with. You know I am a customer and you know you treated my whole family terribly.
If you spent as much time on treating your customers well as you do on trying to put out the fires for your bad service, your business might not be suffering right now. I warned you of this over a year ago, but you are continuing to mistreat people. I think you are not cut out for working with the public and should rethink your career choices.
Mike you really have no leg to stand on. People will steer clear of anyone with as many bad reviews you have. They can check your Google ratings, Yelp ratings, BBB rating...all in the toilet. and it is you that have caused it.
Mike has no conscience for his abuse innocent to people. People go to him in good faith that their property will be taken care of, and their personal information will be safe. Some end up like me with a totally different computer and none of my information. Mike doesn't care. He'll never offer an apology. I truly question his mental state as he seems to derive pleasure for the suffering of his customers.
There are customers seeking legal actions. There are some who plan on going to the media.
Once again I offer proof to whomever would like to contact me. I have emails, voice recordings, texts. Unfortunately Mike will lie using his last breath.
Invise Solutions
Orem,#3REBUTTAL Owner of company
Wed, December 18, 2019
To Whom it May Concern / Potential Customers / Interested Parties:
My name is Mike Lierman, official representative for Invise Solutions. Put simply, nothing in this Ripoff Report is true, and I would like to take a second to defend my position.
I appreciate the right to freedom of speech, freedom of online comment, and freedom to report experiences and interactions with businesses. I've sure written a few reports on other mediums, in addition to the occasional 1-star reviews detailing my experiences with dishonest businesses. With that said, I want to point out a few problems I have with this report,
I will close with a simple offer to the public, and anyone that may come across my public response, before you believe something negative written about me or my company, pick up the phone and talk to us, check out our website, and Social Media pages. In the coming months, and quite possibly by the time you read this, we will have massive amounts of free content online, including webinars, tutorials, and information videos - all tapping into our 10+ years in business and the knowledge we've gained.
That, my friends, is not the image of a company that wants to steal your stuff. A company that is dishonest in nature will not take the time to write a well thought out response to an online review, they won't take the time to talk to you about concerns, nor would they ever give away content for free.
Sincerely, Invise Solutions