- Report: #1494805
Complaint Review: Instacart -
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Author Confirmed
Why?
Instacart
United States
Web:
instacart.com
Categories:
Business Rating:
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Instacart rips off customers by charging extra and then not refunding properly
Instacart is a rip off scam modern robbery company. They charged me over $30 extra for a $55 order! Then, I reported the issue in their terrible user unfriendly website. It took them a while to put $24 back as credit into my Instacart account for future purchases. I didn't want to accept that because first, it was ~$6 less than what I had lost and second, I was not happy with their service, so I didn't want to make a future order on their website.
So, I reported the issue again, and it took them days to do nothing. Did I call? Yes, but they would not answer the calls because of too much call load during coronavirus chaos. I eventually found a chat option and chatted with someone and told them I want my money back into my bank account not Instacart account. They told me OK! we have issued the refund and wait for 5-10 days for receiving your money!
After 11 days, I called them and said I have not gotten any money back in my bank account, and now they tell me that they cannot issue a refund in my bank account because it has been more than two weeks from the purchase, and their system does not allow them to do it. The agents are all foreigners with thick accent, they claim that they hold the highest customer service levels, and they are not able to connect me to their manager/supervisor/financial office. Really?! At the first place, I did not want them to take money out of my account. Then, it is not my problem that their system is poorly designed.
Also, what kinda high level customer service is this that they cannot connect me to any any any decision making staff in their company. I am really disappointed and frustrated with their service, and I am going to copy this review in any consumer report website that I can find even if they refund me right now! I spent just three hours right now on the phone waiting to be referred to somebody or being taken care of, but nothing I achieved rather than frustration, headache, and disappointment. This is a rip off, scam, 100% Indian based customer service company. Imagine how many people are ripped off by a few dollars and they don't even bother to complain, or they are very old to even notice, or they don't want to miss on of their very few chances of online shopping in this coronavirus chaos.
