- Report: #1503478
Complaint Review: ibuypower.com - City of Industry CA
Reported By:
John -
Oak Island, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ibuypower.com
52 North Baldwin Park Blvd City of Industry, 91746 CA, United States
Phone:
888-462-3899
Web:
ibuypower.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ibuypower.com I have no names. Theses people prefer to remain anonymous. Incompetent, unresponsive, incommunicado, vindictive customer service City of Industry CA
After receiving my online order for an $1800 computer intended as a Christmas present, ibuypower sent an inquiry about an “address” without specifying delivery or purchaser. Their customer service phone # is perpetually busy rendering them incommunicado. The somewhat testy mail I sent after days of phoning was met with silence. They charged my credit card $1800 3 days after the incoherent address message. They ignored a polite request for a status update.
Fourteen days after receiving the order Dec 15 for my son’s Christmas present they sent a one word message “cancel”. This company is not only incompetent, they are hostile, irresponsible, vindictive, and totally unresponsive via customer “service”. I advise absolutely no one to risk attempting to purchase a computer at this retailer. They have no concept of retailing, service, fair dealing, or anyone’s priorities except theirs. The absolutely worst retailer I have ever dealt with. And I have dealt with thousands. 30 December I received my first intelligible e Mail, which said my money would be refunded. I will dispute as the bank credit card record shows no such refund as yet, and it is now 2021.
