- Report: #1527506
Complaint Review: Hotel Planners - Internet
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Author Not Confirmed
Why?
Hotel Planners
Internet, United States
Web:
Hotelplanners.com or agoda.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Hotel Planners I called Wyndham by Wingate's number to make a reservation. I wasn't aware that I was not talking directly to the hotel reservationist. Internet
I was ripped off by hotelplanners.com when I thought I had made my hotel reservations directly with the hotel, I was not aware I was speaking with a third party company, hotelplanners.com after going through agoda.com. Hotel Planners said they would return my money to my debit card account, but to date they haven't and it been over three weeks now. I would like to have my money back.
They were not Americans whom I spoke with. I was charged over $400 for the reservation. After I hung up and spoke to a family member about the amount I was charged, she said that I should not have paid that much to stay for two nights especially since we had a group discount. When I finally got in touch with someone, they told me I had made reservations through a third party. Initially they said the reservations had been made by agoda.com. When I contacted them, I was pointed to hotelplanners.com. They saw my reservations and said within a few business days, they would refund my money. It has been over three weeks now, and my money has not been restored to my account.
1 Updates & Rebuttals
Irv
United StatesWho Did You Call???
#2Consumer Comment
Sat, July 15, 2023
You called this "Agoda" as per your report. Why didn't you call the hotel DIRECTLY??? "Agoda" doesn't sounding "Wydom" does it???
