- Report: #1485484
Complaint Review: Hostwinds -
Reported By:
mad consumer -
los angeles, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hostwinds
United States
Phone:
888-404-1279
Web:
https://www.hostwinds.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hostwinds Overcharged me and refused to prove me a refund
I was purchasing VPS services from this company and I knew their cancellation policy well. For example, if your billing is on the 15th of the month as you as you cancel on or before the 15th they need to cancel and not charge you for future services.
Well I did that, on the day of billing I sent in my cancellation request and responded to their cancellation emails.
After 2 days I noticed the services were not cancelled and I contacted support. They said they never received the emails so I forwarded the emails to them.
Finally they cancelled my services, but they had charged me over $450 already for services for the upcoming month and refused to refund me even though the mistake was on their end.
STAY AWAY FROM THIS COMPANY. While their customer service might be fast on the website, when it comes to canceling they will play games with you and keep your money at all costs.
There are other complaints about them on the web that I noticed, overall stay way. Their business practices are terrible and they can careless about you as a customer.
