- Report: #1484986
Complaint Review: Homes.com - Norfolk VA
Reported By:
Kenneth -
Westminster, CO, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Homes.com
150 Granby Street Norfolk, 23510 VA, United States
Phone:
757-351-7000
Web:
www.homes.com
Categories:
Business Rating:
(0)
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Homes.com Homes.com, Inc., a subsidiary of Dominion Enterprises Services outlined in the contract were not what was delivered. Norfolk VA
Fraudulent services. Services outlined in the contract did not meet what was received. Company would not issue a refund.
Originally spoke to sales rep, (6/24/2019) Nehemiah Negron and entered into a three month contract to receive leads from Homes.com website of buyers looking at listings in the MLS with Agent compensation.
What I received was leads from buyers looking to buy mobile homes with no agent compensation. It would be fine if it was one or two leads, but 18 of the 20 leads provided were interested in mobile homes with no agent compensation. Per the contract, the buyers were to come from MLS listings with agent compensation. These leads came from a third party aggregator called ListHub, where anyone can pay a flat fee to list their home on the Homes.com website.
Not only were these leads junk, they were a complete waste of time since no agent compensation was offered for working with these buyers. I brought this to Homes.com attention after the first month and the promised the leads would get better. They did not.
After the second month I asked they to cancel my contract and not to charge me for the final month of the contract as the leads/services received were not what was outlined in the original contract/services offering. They agreed and I received a cancellation notice on 8/13/2019.
However, on 8/24/2019, I was charged another $800.28 the third installment of the three-month contract. I called Homes.com and requested a refund based on our agreement to cancel on 8/13. I was not asking for a refund for the previous two months (although I feel I deserve one, since the services promised were not what was delivered) I just requested a refund on the third installment since they agreed to cancel due to misrepresentation of the leads/services delivered.
Since 8/24/2019 I have left multiple emails and phone calls with the company seeking a refund. The only person to call me back was a Jennifer Ross, Customer Success Specialist, who apologized for the services and leads to date and tried to sell me on several other programs offered by Homes.com. After multiple emails and telephone conversations, I told her I just wanted a refund on the last month since they agreed not to change me and to be done with Homes.com.
Since that date 8/26/2019 I have had no communication with Homes.com. I have sent eight emails and left countless phones calls for someone in a supervisory role to please call me back. No response from Homes.com
This company is a total scam and very unprofessional. My hope is this complaint will deter other agents from signing up for their services.
Thank you for listening.
