- Report: #1530009
Complaint Review: HomeRiver Group - mclean Virginia
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Author Confirmed
Why?
HomeRiver Group
1640 Boro Place, 4th Floor mclean, 22102 Virginia, United States
Phone:
(571) 435-8900
Web:
https://www.homeriver.com/virginia/northern-virginia-property-management
Categories:
Business Rating:
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HomeRiver Group HomeRiver Group Mid-Atlantic HomeRiver Group Northern Virgnina They self-signed the lease, exempted themselves, and got me sued by my tenant. mclean Virginia
I would like an investigation into the business practices of HomeRiver Group Virginia Property Management
https://www.homeriver.com/virginia/northern-virginia-property-management Complaint:Without my approval, they completely changed the lease format and started self-signing the leases after the Weichert merger in May 2023. They conveniently added a clause exempting them from any liability. That gave them the license to mismanage the tenant comms, dates and security deposit. And I got sued by the tenant.
Background:
It was a mediocre company to begin with, but after the Weichert merger in May ’23, things have gone to hell in a handbasket.
Zero communication, all my phone calls and emails go unanswered. I setup a reminder every morning to contact them and spend at least an hour.
And the responses are evasive and useless.
- I see the same repairs done over and over every month, expect at least $500 which is the allowed amount to be spent every month.
- The vacancies are at least 3 months, since they take 2 weeks to inspect post move out, another month to cleanup and do minor fixes and then list.
- They completely changed the lease format and started self-signing the leases after the Weichert merger in May 2023. They did not bother to get a new agreement signed after the Weichert merger.
- So my lease from March vs July look completely different
- They conveniently added a clause exempting them from any liability. And that gave them the license to mismanage the tenant relations
- Which led the tenant to sue me in court since they bungled her deposit, and instead credited the deposit to me
- Plus they did not have pictures of move-in, and misled me for 4 weeks with pictures taken from 2 months prior.
- They fat fingered the lease termination date, and put the 1st instead of the 18th, which gave me no time to respond.
- Delayed my insurance claims by not responding to the agent
- And they continue to make false promises to the tenant on things I never agreed to. And provide unsolicited "legal advice”.
- On top of this, both my rentals are at least $300 below market
When I bring these up for discussion, they either go fully silent. And when I finally get hold of them, the responses are useless.
