- Report: #1519212
Complaint Review: Hertz Rental - Orlando Florida
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Author Confirmed
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Hertz Rental
1 Airport Blvd Orlando, 32812-3023 Florida, United States
Phone:
407-859-8400
Web:
Www.hertz.com
Categories:
Business Rating:
(3)
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Hertz Rental Hertz rental Orlando Airport Hertz fraudulent claim of damages to vehicle Orlando Florida
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I rented a vehicle from Hertz Orlando airport May 12, 2022 and returned the vehicle on May 19, 2022. The car had no damages on return. The car was inspected at turn in and no damages noted. I get an email couple of weeks later stating I owe $900.00 for damages to the vehicle.
I called hertz customer service and they stated no damages. I had to contact claims department. I contacted Rosa Hector about damages. I wanted documents of damages. I was sent a bill stating hood was replaced and front bumper replaced. I was sent pictures from Hertz claims department showing damages to the vehicle.
The pictures sent show no damages in none of the pictures they sent. I asked to make a complaint and they give me information to make complaint. I emailed and notified Hertz fraud department about my complaint and they refer me back to claims.
Hertz is fraudulently trying to make claims of damages and sent pictures of the rental as proof of damages but no damages seen. The pictures they sent were not taken in the airport parking garage where I dropped vehicle. It was taken from a parking lot.
1 Updates & Rebuttals
Flint
Rolla,Missouri,
United States
Damage
#2Consumer Suggestion
Mon, September 12, 2022
In the first picture, I see a gap between the hood and the bumper, as well as a gap between the grille and the bumper (you can see the plastic snap clips). This doesn't look like much to an untrained eye, but it is actually quite significant damage. Most likely the car got backed into at a low speed. The plastic bumper is flexible enough that it springs back and doesn't sustain obvious damage, but there can be significant damage to the structure underneath.
Do you have any pictures of the condition of the car when you rented it? Always a good idea to snap a couple of photos and look at the bodywork closely, since stuff like that often gets missed by the employees.
