- Report: #1487200
Complaint Review: Heartech Labs - Wyoming?
-
Author Confirmed
Why?
Heartech Labs
Wyoming?, United States
Web:
Www.heartechlabs.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Heartech Labs Sold me hearing Aids with a 45 day satisfaction guaranteed return policy, then refused my return of the product. Wyoming?
I purchased Heartech CIC in ear hearing aid on Friday September the 27, 2019 for $249.00 with a satisfaction guaranteed 45 day "from date of purchase" return policy. I was told i would receive them in a week, they sent a tracking number but It did not work and it took closer to 3 weeks to receive them.
When i receved them i tried them numerous times and found them not usable, way to big for my ear canal, I ended up with a horrible ear infection trying to make them work. I filed a return request and my request was "Rejected".
They said to send a new request with pictures of the Product, proof of Purchase and a video of why I wanted to return them. I Took photo's, made a pdf of my order and made a video explaining the hearing aids were too large for my ear canal, proceeded into the website to fill out a new request and was told my order was not valid and I could not file a claim without a valid order.
So I called the helpline number and was disconnected several times, i tried again and got a message machine, i left a message but no response. I also sent several e'mails but no response. I do not believe they return anybodys money ever.
3 Updates & Rebuttals
Karen
Montrose,California,
United States
This complaint has been resolved
#2Author of original report
Fri, November 29, 2019
Heartech Labs has honored their return policy and refunded my purchase price in full.
Karen
Montrose,California,
United States
This complaint has been resolved
#3Author of original report
Fri, November 29, 2019
This complaint has been resolved
Baker
Winchester,Virginia,
United States
Possible Solution
#4Consumer Suggestion
Sun, November 03, 2019
Hello, sorry to hear about your misfortune. However, I may have a solution for you. If it's important that you get this resolved contact me at 703.662.4121 and ask for Baker.
