- Report: #1492391
Complaint Review: Hear Tech - Jacson WY
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Author Not Confirmed
Why?
Hear Tech
680 s Cache Street Suite 100-12679 Jacson, 83001 WY, United States
Phone:
888-510-1941
Web:
https://heartechlabs.com
Categories:
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Hear Tech Will not refund all of my money Jacson WY
This has been going on now for over 30 days. I bought the devices and paid was to pay in 4 payments made biweekly. As soon as I hit enter to order they had debited my account for the first payment. A week or so later I got the product and tried it out. The device was too big for my ears and did not fit so I immedatley contacted them to return them for a refund.
They told me they would not refund me for that reason. They were brand new NEVER used and they were not going to refund me. After several emails I let them know that I was a elderly widow on a fixed income and I would go to the media with my story if they did not reconcider. After much discussion they said they would refund the money that was already collected.
They use an outside company call Klarna to collect their money. They finally said they would refund me and sent me a return form which I filled out and sent back with the product and I have a conformation saying they got it. Some more time went by and they finally refunded 2 payments but on the same day Klarna debited my account for another payment. So AGAIN I contact them.
Now they say I have to contat Klarna myself for the that money, but in the same breath they say they have issued a refund for that amount. Well where is it I ask. Now they say it will take up to 10 days for the refund to reach my bank. BULL ****!!!. Its been 10 days and still no money but they refuse to do any more about it.
Don't beleve their 100% money back guaratee because it doesnt exisit. All I want is my money back. I have contacted a lawyer but it will probably cost me more to hire him than what they owe me. PLEASE PEOPLE....DONT BUY THEM. the offer sounds good but you may find yourself in my shoes. Safe your money and buy the real thing. Hopefully this will help somone else lose money they cant spare.
