- Report: #1520961
Complaint Review: Hawaiian Falls - Waco Texas
Reported By:
Grandpa J -
Belton, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Hawaiian Falls
900 Lake Shore Dr. Waco, 76708 Texas, United States
Phone:
254-892-0222
Web:
https://hfalls.com
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
Hawaiian Falls Kicked out a 4 year old for no reason Waco Texas
My 4 year old grandson was kicked out of the water park for no reason. I asked Park Director Daniel Nguyen why and he said nothing. I asked him- is it because my grandson is black and he smirked. On the way out I was told he was banned for life.
Just like you I assumed this must just be a terrible rogue manager so I decided to contact the corporate office. Obviously there is no way for them to make up for such a despicable act but I decided the right thing to do was to give them the opportunity.
I contacted Jason Martin the Area Director and Ryan Forson the Managing Director. Neither of them would give me any reason for my grandson to even be kicked out much less a reason for a lifetime ban. They also both confirmed the lifetime ban is still in effect.
I have the emails to prove all of this. No refund.
2 Updates & Rebuttals
Grandpa
United StatesRequest for info
#2Consumer Comment
Tue, September 06, 2022
My grandson was with his grandmother the entire time. She never saw him do anything wrong. I did not see him do anything wrong. I did ask why and Daniel did not answer.
Robert
Irvine,California,
United States
Rest of the Story...
#3Consumer Comment
Mon, September 05, 2022
So just out of the blue, you are with your Grandson and the park management came up to you and told you that your 4-Year old son had to go and was banned for life.
Your first comment was then it has to be about race. After all what better way to discriminate than to let you in, play for a bit, and then kick them out for life? Which of course makes total sense. Were you watching your 4-Year old grandson or was he running rouge unattended? What exactly was he doing when they came up to you?
How long were you there before you were kicked out?
