- Report: #1489069
Complaint Review: GrubHub -
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GrubHub
United States
Web:
www.grubhub.com
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GrubHub Food not delivered - Driver hung up phone on me - Called cust srvc but still no food delivered
Alexandria VA - Placed an order of $100 for Bob Evans in Springfield VA with Grub Hub. I had people over - some wanted breakfast & some wanted lunch.
Watched the online map for driver to be near my home and went to the door to stand & watch for him to be on my street. Never saw him. Then online website showed he delivered order so I called Driver's number to ask what happened.
He said he knocked & no one answered. (that's a lie since I was standing at the door). I asked where is the food, thinking he could still bring it to me. He hung up on me! When I called back he did not answer the phone.
So I called corporate customer service to complain - was told someone would call the driver as he should still have the food to deliver and I would get a call back. I never received a callback so I called customer service again later. This time I stayed on phone hold as didn't trust they would call me back. After waiting told the rep could not reach the driver.
I asked would someone report the driver for dishonesty as he either took my food or misdelivered but he's apparently unwilling to admit what he did.
I ended up having to order Dominos pizza for my guests just to get them fed quickly plus I'm out the $100 charged to me for the Grub Hub order.
What makes me most upset is that the driver got to keep the tip!
I went online tonight and deleted my credit card information on Grub Hub website. I have in past used Door Dash - always very pleased with service. From now on I'm staying with Door Dash - they may have less choices but their drivers are honest!
