- Report: #1477834
Complaint Review: GoDaddy -
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Author Confirmed
Why?
GoDaddy
United States
Web:
GoDaddy.com
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GoDaddy Support staff: Neil Jordan , Ajesh K There support staff is very unprofessional and non technical
It's been more than 15 hours that my websites are broken and down due to the fact that I was unable to update my WordPress and plugins. I contacted their so called professional support on chat and get connected with Neil Jordan.
That person nearly took 45 min and said there is no problem from our end this problem is due to the plugin. Where as it was a fresh installation with a fresh database. He said I have forwarded your report and it will be fixed in other 90min. I gave it 2 hours and checked back the same issue was there.
I checked some of my other sites which are also hosted on same server this problem was still there on my other websites. So I contacted them again this time Mounika p joined in and took a good amount of time saying that 3 of there technical team members are looking into the issue. Then after a long time they said that this is due to the reason that your DNS is configures with some other provider, I said yes it's been with them since the start.
Then they said to update my DNS pointing back to GoDaddy. I knew they were just trying to troll me because that will take up to 48 hrs to configure properly. But still I configure as per their guidance then they said your issue will be resolved within 24 to 48 hrs. I was so pissed off I just asked them either to get your responsible person to send me an email of assurance or refund my money.
Then they said we cannot do that as we are not authorized to email you can have only chat transcript. They are good for nothing I have lost my money and time what should I do now my sites are still having same issue. I had ever right to ask for an assurance email because I have paid them to but they refused.
Then they forwarded my chat to some Ajesh K. Who is their supervisor as per them. He just shut the chat window on my face and left. What the hell I am suppose to do now. GoDaddy is just playing around with their customers money.
1 Updates & Rebuttals
Rabeel
Karachi,Sindh,
Pakistan
update after 4 days
#2Author of original report
Tue, April 30, 2019
So, I changed my DNS back to GoDaddy as I mentioned in the previous email, installed fresh WordPress along with fresh database but still whenever I click update WordPress from admin area I was getting the following message:
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
I opted for a chat this time support staff by the named as Neelima catered me. After an hour of back and forth messaging she finally got to the point and understood what i was trying to say. She checked with their so-called technical team and got back with an answer saying:
"you better get your website up as normal once its completed your issue will be resolved"
I mean seriously? should I still trust their people and spend more $$$ to get it built without having surety of with it will work or not??
Obviously no, I asked her the same thing which i asked to the previous support person and supervisor 4 days ago to send me an assurance email, she said I am connecting you to my supervisor, and here comes their super dump supervisor Mr. Anwar.
He said the same thing that we are not authorized to send an email. He, in fact, blamed me in his last message saying:
you can not update the WordPress application through uploading files to file manager.
WTH, even his last message proves how good they are with ignoring customers because I mentioned more than 20 times that I am having an issue when I try to update from the WordPress admin section.
Me, my money and my business is screwed I would not recommend anyone to this scam company.
