- Report: #1530966
Complaint Review: Fortunoff Backyard Store - Eatontown New Jersey
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Author Not Confirmed
Why?
Fortunoff Backyard Store
231 NJ-35 #4 Eatontown, 07724 New Jersey, United States
Phone:
(732) 389-3000
Web:
https://fortunoffbys.com/eatontown-nj
Categories:
Business Rating:
(1)
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Fortunoff Backyard Store Approved warranty replacements, but never replaced. Eatontown New Jersey
Buyer beware!! We purchased very expensive top of the line melrose dining set with all accessories available as well 2 barcelona sofas with swivel sitting chair, coffee table and end tables, and additional bar top with sitting chairs and several other items. We also purchased additional warranties as a precaution (guardsmen which covers accidental). Spend a fortune, but with the thought that you only buy these items once as they are ‘designed to last a lifetime.’ Within 2 years, we did have an accident that we immediately reported to guardsmen and got an approval for replace. Seems easy enough, however that was back in 2020 and still have not received the replacement. Every time we call, they say it’s approved but given the run around about when or how we would receive the item. Although a frustrating issue, our larger problem is that all the furniture started peeling within 3 years. I purchased all the correct furniture covers from fourtunoff for winter months and just when not in use and cared for them very carefully. All issues were reported along with supporting photos. Again given circles on how to get repairs and/or replacements. Fully under warranty and acknowledged by the company but no resolution. I have spoken to mangers, my husband has spoken to mangers, sent out endless emails with no response. I am at a total loss as you purchase from Fortunoff thinking they are the best however they do not stand behind their product nor warranty’s. Complete and utter ripoff. Such a disappointment and now in 2024 will be pursuing consumer fraud against them as we were left with no choice and exhausted every resources within company. Save yourself the expense and headache and DO NOT BUY FROM THEM!!
