Complaint Review: Food Lion #0030 Albemarle NC - Albemarle North Carolina

Monday Aug 9th, 2021 at FoodLion#0030 833 Hwy 24-27 Bypass E Albemarle NC 28001, Register#007, Cashier#0151, Ticket#0049, 9Aug2021, 17:40:55

·         5:40pm, I purchased five “Dubliner Wedge Cheese” labeled “Manager’s Special $3.89”

·         At home, I discovered on the receipt the overcharges, three at regular price of $6.49

o   8:50pm, I called store (704-982-5817), spoke with Makayla about overcharges

o   Makayla said to bring in photo of all five showing “Manager’s Special $3.89” labels and register receipt

o   I told her I would be in at the end of the week or beginning of next week

o   She said she would leave a message for the manager regarding such: when I would be in and the overcharges

Friday, 13Aug21 at FoodLion#0030, Albemarle NC

·         4:30pm (approx.), I explained to Tia and Brandon the overcharges and phone call with Makayla on Monday night

·        



I showed to Tia and Brandon phone-photo of all five cheeses with “Manager’s Special $3.89” labels together with register receipt, and original register receipt

·         Tia and Brandon went to another area of the store for about 5 to 10 minutes

·         Upon returning, they said they would NOT refund the overcharges

·         I reiterated that Makayla said she would leave a message with the manager

·         Tia and Brandon said they spoke with the manager on the phone

·         He told them that Makayla had NOT left information with him

·         He told Tia and Brandon to NOT refund my overcharges

·         Tia and Brandon told me I “should have brought in the items so that they could be scanned,” contradicting what Makayla had told me

·         Tia and Brandon told me Makayla was not authorized to approve my refund

·         I believe that it is NOT my responsibility as a consumer to verify an employee’s authority

·         I believe that it is NOT my responsibility as a consumer to have full knowledge of a company’s procedures, significantly that are opposite to what their employee states to me

·         Tia and Brandon told me essentially that they did not believe me nor my verification with the photo and receipt

·         Tia and Brandon refused to refund the overcharge

o   6:02pm, at home I phoned Customer Service (800-210-9569)

o   I explained to Tammi the overcharge, the phone conversation with Makayla, the in-store conversation with Tia and Brandon and their refusal to refund the overcharge

o   Tammi verified my contact information (cell phone number and email) already available to her from my MVP account

o    Tammi gave me Case#01692650

o   Tammi said she would send the information to the “Escalation Department”

o   Tammi said I should receive a response by email in 24 to 48 hours

Tuesday, 17Aug21

·         4:50pm, having received NO response from anyone at FoodLion, I called Customer Service again

·         Nate told me that he would contact the district manager, Joey Williams, and would explain the situation to him

·         Nate verified my contact information

·         Nate told me that Mr. Williams should contact me within 24 to 48 hours

Thursday, 19Aug21

·         5:27pm, again, having received NO response, I called Customer Service (third call)

·         I explained the total situation to Elexe (Cabral?): Case#01692650; the overcharge; the phone conversation with Makayla; the in-store conversation with Tia and Brandon; the conversation with Tammi; the conversation with Nate; the NON-response from anyone at FoodLion

·         Elexe told me she could hear the exasperation in my voice

·         Elexe verified my cell phone number and email; I also gave my home phone number to her

·         Elexe told me that everyone had “dropped the ball”

·         Elexe told me that FoodLion did not want to lose a customer for $8.35

·         Elexe told me that she would email a $20 E-Gift card to me

·         Elexe told me that she would request the overcharge of $8.35 ($2.60 x 3 items + 55¢ tax) to be credited back onto my debit card

·         Elexe told me that she would contact the district manager, Joey Williams, to explain the entire situation to him

·         Elexe told me that he should get back with me in 24 to 48 hours

·         Elexe gave me a new Case#01705437

·         Elexe told me that she would get back with me to make sure the situation is resolved

Saturday, 28Aug21

·         After their term of 48 hours (actually more than eight days) I have received NO reply from anyone at FoodLion

·         I have NOT received the E-Gift card that was to have been sent to me

·         I have NOT received the $8.35 credit to my debit card

I still have all of the product wrappers with the “Manager’s Special $3.89” labels affixed.

I still have the original register receipt ticket#0049.

 Saturday, 28Aug21 I filed complaints with NC Department of Consumer Protection; Better Business Bureau; https://www.foodlion.com/customer-service/contact-us/