- Report: #1512469
Complaint Review: Flagship Merchant Services -
Reported By:
Philip Jacobs -
Colorado Springs, CO, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Flagship Merchant Services
United States
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Flagship Merchant Services IPayment Batch did not go through and they would not release the payments.
March 2020 had a batch of a couple thousand dollars not go through. I didn't discover this until November when I was reconciling my QuickBooks. I reached out to them and the refused to honor the payment EVEN with proof showing everything was done correctly on my part and the customers card had been charged. After a series of phone calls and emails, I was informed there was nothing they could do and told me to reach out to the customer and receive payment again.
NO WAY IN HELL would I ever consider doing this! I asked to closed my account in May 2021, but didn't realize I needed to sign some documents to officialy close my account (my mistake). So they kept charging me through August and at a PREMIUM RATE no doubt even though I had not processed any card. When I asked to get these fees refunded, they said no such luck. I left them and moved on to a better, local processor.
