- Report: #1491041
Complaint Review: First Class Herbalist CBD - Pleasant Grove Utah
Reported By:
Andgerlea Brinkley -
San Antonio, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
First Class Herbalist CBD
PO box 534 Pleasant Grove, 84062 Utah, United States
Phone:
8332426587
Web:
www.firstclassherbalistcbd.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
First Class Herbalist CBD They charged my debit card twice last month without consent and then again this month. 3 charges of $89.95 Pleasant Grove Utah
On December 17, 2019 they said I signed for their service. I did not.
Ok January 6th I called them because they charged my debit card $89.95 and again on Jan 5, 2020 they charged another $89.95 which caused my bank to charge me $35 over draft each costing me an additional $70.
When I called I spoke to Karina she said she will issue the refund but I had to pay to ship the oil back ,so I spent 7.35 to ship it back.
Now out of a total of $327.25. The next day I provided Karina the USPS tracking number and she said she proceeded the refund for the $89.95 on 1-3 and $89.95 on 1-5. But that I was out of the rest. She assured me it wouldn't happen again.
On January 21, 2020 I again saw another $89.95 charge along with another $35 over draftt fee. I called them on January 25, 2020. Spoke to a male supervisor. He said he would process a refund while on the phone with me and when could I return the item they just mailed me. I didn't know they sent another item and it had arrived via USPS . I said I can mail it back the next business day. He said I was definitely cancelled and it would not happen again. So I again spent another 7.35 to return their item. He like the last supervisor said he issued a refund of $89.95 only it would take 3-5 business days.
Today I found out he didn't so I called them back and spoke to supervisor Kristina, she said he didn't process it right but she said she did it and sorry. I asked about the money for over drafts and shipping $119.70 she said sorry no, would send me confirmation of cancellation and ended the call.
No email has come and I feel as though they owe me the $119.70.
