- Report: #1509124
Complaint Review: Event Ticket Sales llc dba Secure Box Office - Omaha Nebraska
Reported By:
Steve -
Pipe Creek, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Event Ticket Sales llc dba Secure Box Office
13520 California St STE250 Omaha, 68154-5297 Nebraska, United States
Phone:
877-582-9297
Web:
Secureboxoffice.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Event Ticket Sales llc dba Secure Box Office Did not refund $ after concert was cancelled Omaha Nebraska
Report Attachments
Court Case
On 11-24-19 I purchased 4 tickets to a Beach Boys concert at Winstar Event Center, concert was to be held 5-1-2020, because of covid the concert was postponed until 10-17-2020 then it was moved to 11-21-2020 then it was postponed indefinently so I requested a refund.
In a e-mail back from Catrina P a Customer Service Rep for Secure Box Office it was stated " they can't issue a refund because the concert had not been cancelled, but rest assured if the concert is cancelled and there is no rescheduled date they would issue a full refund".
On 5-26-21 the concert was cancelled, I sent a e-mail requesting my refund and was told via e-mail that they were no longer issuing refunds only store credit for purchasing tickets. They have already been sued by the AG for the Commonwealth of Pennsylvania case # 20110187 and were ordered to refund customers.
I would run from this company as fast as you can if you are directed to use them in a purchase.
