- Report: #1517783
Complaint Review: ERIE INSURANCE GROUP - Erie PA
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ERIE INSURANCE GROUP
100 Erie Insurance Pl Erie, 16530 PA, United States
Phone:
814-870-3117
Web:
https://www.erieinsurance.com
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ERIE INSURANCE GROUP REFUSED MY CLAIM Erie PA
Crivelli Chevy dealer gave an estimate of 2150.00 to repair my 2017 Chevy Silverado that was keyed along the passenger side of the door all the way to the back. My son-in-law Ned is doing the repair. David Koroczyk 724-772-7719 said he would mail the check for 2150.00 to me so Ned can do the repair.
He lied, never mailed it. When I called to ask why I was transferred to a Rick 724-971-3827. He would not give me an answer. Instead he wanted to know if I still had a loan on the truck. I do, but that does not matter. I AM PAYING ERIE INS TO COVER THE TRUCK ----- NOT GM FINANCIAL.
GM FINANCIAL is no concern of Erie Ins. Their only concern is to insure my truck. They are refusing to issue me a check 2150.00 that is a legitimate appraisal amount. I told them State Farm simply comes out, inspects the vehicle, write the check before they leave and hands it to the insured. They do not care if the vehicle has a loan or not.
On Crivelli's computer everything is all set up for Erie Ins for appraisals. This coupled with their refusal to issue me the appraisal amount leads me to believe they are receiving a kick back from Crivelli and other auto dealers and repair shops. This is why I am filing this complaint. I immediately want Erie Ins to cover my claim and issue 2150.00 to me so Ned can do the repair. That is all the communication Iwant with them.
2 Updates & Rebuttals
Susan
McKean,Pennsylvania,
United States
You're Right
#2Author of original report
Sat, April 23, 2022
However, Erie Ins has been for years ripping off their customers. Here's what they do:
They cut the check to the insured and the bank. The insured must sign off on the check and mail it to the bank.
The bank holds it until the repairs are done, which means the insured must pay for the repairs out of their pocket. If they can't the repair shop holds the vehicle until they are paid. The bank tells the insured to send a picture of the work done by the shop.
IF and only IF the bank approves of the outcome of the work done do they sign the check and mail it to the insured.
A lot of the times, the insured never get the check or it takes upwards of a year for the insured to get the check, which means they have to pay the auto body shop for storage fees. This is why I filed a complaint with the PA Dept of Insurance against Erie Insurance.
I do believe they get kickbacks from dealerships and repair shops and banks as well. They've been running this scam for years and I want them investigated. State Farm doesn't do that. State Farm will make the check out only to the insured even if there is a loan on the vehicle.
Robert
Irvine,California,
United States
You are wrong
#3Consumer Comment
Thu, April 21, 2022
When you are financing a car it DOES matter.
The finance company holds the title and they are going to make sure that THEIR investment is protected. This includes that any damage gets repaired to certain standards.
Once you have the check there is no guarantee that you will repair the car, or repair it to "Industry Standards". If you don't then that affects the value of their asset.
I don't think it would be going too far out on a limb to say that your Son-In-Law is not a licensed mechanic and doesn't have an actual shop. Because if he did you would have sent the estimate from his shop in his forms. This gives them even more reason to be concerned. Does he have experience in this? Is he going to use the same equipment, paints, and procedures that the dealer would use?
Now, I won't say that you aren't being totally upfront about repairing the car. But insurance is supposed to make you "whole", it isn't meant to be a money-making situation. As I would bet that your SIL isn't charging you the full amount of the check.
At this point, you may continue to fight with this, and they may finally send you a check. But it would probably just be more expedient to get it fixed from the dealer you got the estimate from. Yes, you or your SIL isn't going to end up with a few more dollars in your pocket but the insurance company would have satisfied the claim.
Now note that if you owned your car outright, it would be a different situation and there would be no issues with what you were trying to do and the insurance company would have no reason to withhold the check. But that is not the situation you are in.
