- Report: #1527737
Complaint Review: Elements Massage Woodridge - Woodridge Illinois
Reported By:
Unhappy customer -
Woodridge, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Elements Massage Woodridge
1001 75th Street, Suite 131 Woodridge, 60517 Illinois, United States
Phone:
630-296-5389
Web:
https://elementsmassage.com/woodridge/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Elements Massage Woodridge Wellbiz Products Did not honor appointment/poor customer service Woodridge Illinois
I booked a massage at the Woodridge store online. I arrived and was greeted by the manager, who could not find my reservation. I had taken my last vacation day to treat myself with a gift card I received for my birthday. I showed her the confirmation email. She started that the time was double booked and that I must have made a mistake. I showed her the confirmation again. She told me that she would not be able to honor this.
I became upset. I asked for a refund. She refused. I left and then called to speak to the owner. The manager told me that the owner was too busy to speak with me. I became more upset, resulting in the manager hanging up in me.
I called back and she threatened to send the police after me for harassment. I asked that she pass along the message to the owner.
I left an honest review on Google. The owner, rather than calling me, left a reply stating that I refused to provide a credit card and became abusive on the store. This is slander and not what happened. A dive into this franchise’s negative reviews on Yelp and Google reveal a pattern: Incompetent desk staff, the threat of the police, and the owner abusing the customer with a similar story repeatedly.
This is not the way to do business. Not every customer can be wrong.
