- Report: #1514371
Complaint Review: E Harmony - Los Angeles California
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Author Not Confirmed
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E Harmony
10900 Wilshire Blvd #17, Los Angeles, CA Los Angeles, 90024 California, United States
Web:
https://www.eharmony.com/
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E Harmony RIP OFF - CAN'T USE THE PLATFORM AND WON'T LET ME CANCEL Los Angeles California
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I signed up for the six-month subscription. Within 72 hours I changed my mind and decided to cancel. I discovered they only have a cancellation policy for consumers in 7 states: I could not cancel. So I continued the subscription. There is no phone number to call for customer service: and you can only contact customer support via email.
I started having problems with the website and the platform. It requires two-factor authentication - the platform and app have bugs and won't let me login. So I can't use the account and I cannot cancel. They won't help me. I have used the platform for 4.5 months:
* I cannot login to my account
* I cannot access my account
* There is no phone number to call for support
* Support is only available via email and it sucks
* Most users of the platform are outside a 30-45 mile radius of my location
* I have not met anyone through the platform
In short, this platform is a rip-off and a waste of time. Avoid it at all costs.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
United States
Feel free to...
#2Consumer Comment
Sun, December 12, 2021
email a copy of your Ripoff Report to your Attorney General immediately.
Good luck to you!
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