• Report:  #1517576

Complaint Review: DELL -

Reported By:
ARTHUR - CHICAGO, United States

United States
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I purchased a laptop computer from Amazon. The model is DELL Inspiron . This PC has 64Gb of RAM and 2 Tb hard drive. Because it was malfunctioning (USB port on the left had an issue) I have sent it for repair.

I enclosed an original Invoice from AMAZON along with the printed clear information explaining what is the problem. A week after receiving this PC DELL Rep. called me asking for the Invoice and asking what is the issue (meaning that they have lost all my information).

DELL kept this PC for another week, unable to repair it, and have not responded to my requests on the status update. Finally, after 2 weeks I requested to ship this PC "AS IS" back to me no later than April-4th-2022 because I have had an Amazon deadline to return it for a refund. They have not shipped PC back to me as requested, then next day (April-5th) I received an Email that computer is fixed and will be shipped to me the next day. I received PC from repair on April-6th and was shocked to discover that DELL removed original memory (which was 64 Gb of RAM) and placed 16 Gb instead.

When I called DELL Tech Support they claimed that this PC does not come with 64Gb RAM (while it is clearly saying it on the Invoice). Obviously the RAM has been modified by the seller, but the computer should have been sent back to me with the amount of RAM that was installed when I shipped it for repair!

I can't believe DELL could have been possibly so dishonest, hoping that the customer will not discover this fact.

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