- Report: #1501376
Complaint Review: coverstore.com -
Reported By:
Edward -
Staten Island, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
coverstore.com
United States
Phone:
(866) 889-8896
Web:
https://www.the-cover-store.com/
Categories:
Business Rating:
(0)
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coverstore.com The company refused to honor the warranty.
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Prior to last winter I purchased covers for my grill, outdoor chairs and tables. I spent $284. The model I purchased came with a 3 year warranty.
It was a windy winter in this area and while the chair and furniture covers made it though, the $78 grill cover did not. It ripped away from the grill, ended up with several large tears and faded badly.
I submitted a claim online, sending 3 photos as required. I received an email from the company claiming the cover was not sold by them. They refused to honor the warranty. They sent me a picture of their current grill cover and it is slightly different. I noticed that the item number was different than the item number on my invoice. They are probably selling an updated version of the cover but that is not my problem. I know where I purchased the grill cover.
I suppose they thought I had the torn cover for years and sneakily purchased one from them so I could dupe them into who knows what. I had wanted a replacement but after this experience, I would never purchase anything from this site again and I suggest to others to avoid them like the plague.
