- Report: #658859
Complaint Review: CompUSA - Ft Lauderdale Florida
Reported By:
Andy -
Pompano Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CompUSA
1740 N Federal Highway Ft Lauderdale, 33305 Florida, United States of America
Phone:
954-565-1189
Web:
Categories:
Business Rating:
(0)
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CompUSA (No) Return Policy Ft Lauderdale, Florida
Do not buy anything
from this store if there is a chance you may need to return it...I was
upgrading a PC and purchased a motherboard, processor, memory and a
power supply from this store. When I got home I realized that the new
power supply would not fit in the old case I was planning to use so I
returned to the store and purchased a new case that came with a power
supply. When I returned to the store to return the unused power supply
(with receipt, 2 days after purchase) the cashier immediately told me
they would not take it back. They said it was "burnt".
I asked what that meant and explained that I had never plugged it into anything and it was in exactly the same condition as when I purchased it. Despite having a receipt for hundred's of dollars worth of equipment that I was perfectly happy with, 2 different managers accused me of blowing the power supply and trying the return it. They told me it was my responsibility to verify that the equipment worked before I purchased it. They couldn't explain how this was possible with computer equipment in any case, let alone when they charge a 15% "restocking fee" for anything that has been opened... It was quite clear they had no intention of returning this item from the minute I walked in and I would suspect that this is quite common.
I asked what that meant and explained that I had never plugged it into anything and it was in exactly the same condition as when I purchased it. Despite having a receipt for hundred's of dollars worth of equipment that I was perfectly happy with, 2 different managers accused me of blowing the power supply and trying the return it. They told me it was my responsibility to verify that the equipment worked before I purchased it. They couldn't explain how this was possible with computer equipment in any case, let alone when they charge a 15% "restocking fee" for anything that has been opened... It was quite clear they had no intention of returning this item from the minute I walked in and I would suspect that this is quite common.
1 Updates & Rebuttals
Abraheim a.
miami,Florida,
U.S.A.
Additional Information
#2UPDATE Employee
Tue, November 09, 2010
We apologize for the inconvenience,
We want to further assist you on your in-store purchase although your post did not include any key information such as an order number/receipt number or any customer contact information for further assistance.
