I cancelled after 1 month or actually before one month and they continued to bill me for 10months before I finally got them to stop. They stole over $2000 from me. I never used the service after the 1st month. I hope an attorney will contact me if considering a class action lawsuit. Check out the Better Business Bureau website complaints against them https://www.bbb.org/us/ca/mountain-view/profile/psychologist-referral-service/betterhelp-1216-262454/complaints
They will tell you to send them an email [email protected] its run around after runaround. They did give me a partial refund of $780 as a "gesture" they still owe me over $1500. This should be illegal what they do to people. I plan on hiring an attorney to resolve but I'd rather get a class action to help all the people they have stolen money from. I have no doubt they do goo as well but this doesn't excuse these shady business practices. It's theft pure and simple