Complaint Review: Commerce Payment Systems - Hewlett New York

Commerce Payment Systems Merchant Commerce Systems  PREYS ON SMALL BUSINESSES! Hewlett, New York

DO NOT USE THIS COMPANY!  There are way too many companies providing quality service tht you don't have get stuck using this one.  As a small business with some credit issues, I was happy to have someone say "yes".  I didn't have any real knowledge of the processing world and I ws sold on the notion that I would be cutting out the middle man therefore saving money.  NOT TRUE!!! This company has been nothing but a nightmare almost from the beginning but it took a long time to really see what they were about.  We received faulty equipment that we could rarely swipe the cards on (which raised the fees), we were't told about the outrageous $99 IRS reporting fees (which on the contract says "insurance"), we didn't receive notice about how to view our statements online, and it's like pulling teeth to get someone to answer the phone! 

The monthly fees are OUTRAGEOUS and there's no one available to completely explain what's what.  You never receive a refund check when they debit your account in error - it "comes out on your next statement" which you don't see if you don't know how to access the statement!  I have lost sooooo much money with this company and the frustration of trying to get someone to call back, is at an all-time high! 



The average time spent on the phone with them is about AN HOUR and what business has the time to do that!  And...the problems are rarely rectified so you have start the process all over again.  There's only one supervisor in customer service named David and he appeases the stressful situations but doesn't reall solve them.  I was overpaid for months and David agreed to reduce my monthly minimum payments and wireless terminal fees to keep me as a customer.  That did not happen.   There are FEES ON TOP OF FEES so BEWARE!!

The so-called customer service is a JOKE because there seems to be only three people working and when you call you have to listen to this annoying music and messages like "there are 9 callers ahead of you."  THIS IS ALWAYS THE CASE! 

I tried six times on June 6, 2011 to reach someone about the $143.67 worth of fees (yeah, for one month!) and to this day NO ONE has called me back!  I finally was able to access my statement and saw that they ONCE AGAIN charged the $99 fee to my account.  They also charged more than promised for my monthly minimum.  I called again on the 7th of June and that's when I found out the owner's name: Michael Mendlowitz

I wrote a letter to the owner on June 7th to see if he cared enough about his business to do something about it.  I can't afford to keep giving away money and to have to deal with a company with herendous customer service and support.