- Report: #1522143
Complaint Review: Comenity Bank - Columbus Ohio
Reported By:
Mo -
Cape Coral, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Comenity Bank
PO Box 182273 Columbus, 43218 Ohio, United States
Web:
https://d.comenity.net/ac/comenitycard/public/home
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Comenity Bank BJ's Perks Mastercard Credit card Ripoff by$18,000 Columbus Ohio
I have a BJ's Perks Mastercard managed by Comenity Bank. I maid my payment 2 days late because
of Hurricane Ian. So they said you can NOT use the card again until the next billing cycle. When
I logged in again online my account was hacked with a fraudulent address and phone number. Despite
that they said the card could not be used to the next billing cycle they had allowed the fraudster
to do it. Not only that, they accepted charges from the fraudster for $11,000 OVER the credit limit.
I called their fraud department. It took 40 minutes to get connected. They did not email me a
confirmation of the fraud report. Three days later the account is still not fixed. I tried to
call and was on hold for 54 minutes. When the person answered they just said I can not hear you.
This fraud is obviously an INSIDE job by a Comenity bank employee. If you use a store that uses
the Comenity Bank card, they can not help you. ..
1 Updates & Rebuttals
Irv
United StatesComplete BS!
#2Consumer Comment
Thu, October 27, 2022
As per YOUR OWN REPORT, this matter has not yet been. resolved. Therefore you haven't been ripped off for a penny! This is nothing more than a very typical, immature internet exaggeration. Don't waste your time saying it, I'll tell you in advance, I DONT WORK FOR THEM!
