Complaint Review: CJ Environmental - Canton Massachusetts

I decided to use Cash for Silver USA to make a little extra cash, so I signed up for an appraisers' kit. I received the kit in the mail and followed the instructions to send in my personal silver to sell. While I'm waiting for them to receive and process my Gorham sterling silverware set, I researched the company more and I found a news report about CFS/CFG USA.

An ex employee of their company had stated  that even on day one of working there everyone is taught ways to rip people off. They send the customer a ridiculously low offer on their items and they do have a choice to have their items sent back if they don't accept the offer. But when people are more upset by the insult of a reasonable offer, they will call and ask why.

So they are put on hold to speak to their "supervisor" about the situation. Then about a minute or two later they will get back on the line and offer double what the original offer was. Then when you receive your check, or PayPal (your expense of course) it would be very difficult to cash. The ex employee also says that they will return your items extremely slow or sometimes not at all.

Now this is the EXACT scenario I went through watching it like a movie as it's playing out. They offered me $156, and I had the options to have my items mailed back to me, hopefully, or accept the offer. So I called and talked to a customer service rep and sure enough put me on hold and came back to offer $321.

At this point I'm a bit shocked but kinda needed the money so I accepted it. She made note of our transaction and said a check would be mailed out promptly. I was angry so I left a bad review on Google maps and the next a.m the owner of CJ Environmental dba Cash for Gold/Silver USA.

I was a little impressed but he asked what could we do for me to take the bad review down I posted, then he offered to give me a $150 gift card to Amazon so I agreed and I did take the review down then same day for gift card for Amazon. So I finally got that check in the mail and I went to the bank in my town it's drawn on (Citizen's Bank).

Well they would not cash the check, and they really didn't give me a definitive answer why, so I tried Walmart and they wouldn't call the check either. Period. So at this point I'm tired of messing with this bullcrap and I don't have a phone at this particular time so it was hard getting a hold of them.

They just shrugged it off and said try "money man " loan company or another outdated place they have from whatever map platform that wouldn't work. So they know I am tired of fighting with them, without a phone and needing money bad at this point, and finally they just sent the money to my Cash App account.

They are lucky I still have access and the card for it still otherwise I would probably still be waiting for their check to be honored. The reason for me filing these kinds of reports about them is because they teach their employees basically how to legally scam and to rip people off for financial gain.

I realize that they melt whatever has value down and they don't really resell the items so they pay less than a pawn broker or something like that would, but to originally offer me 1/10th of the market value of silver is pretty insulting and pathetic. Of course I always had the option to have my silverware sent back to me, but I was afraid I might not ever see it again.

This kind of way of doing business is downright malicious theft with intent. I don't want this to happen to anyone else and they need to either come up with different "training," policies or to make it right with the who knows how many individuals they stole from.

It's one thing to be cheap and low-ball you as a customer, but it's a whole different ball game when they teach their workers to literally criminally hijack a person's belongings under a false pretense of doing business as a reputable company.