- Report: #1517285
Complaint Review: Citibank -
-
Author Not Confirmed
Why?
Citibank
United States
Web:
Citigroup.com
Categories:
Business Rating:
(1)
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Citibank Citi opened my account and then closed it with no explanation
I opened a Citibank checkings account on 03/25/2022. It was approved and funded through an ACH for $25. I then Zelle'dand deposited from a different account $150 so I can have funds in Citi so I can use it to pay bills. However, on 3/29/2022 my account got blocked and I received an email stating it was being reviewed by the Fraud department and to call 877-443-8871 for required steps and to access my account.
I called that number and they didn't give any information and said the account is still pending review and to call back in 24 hours. I then get an email on 3/30/2022 stating my account has been reviewed and will be closed 30-60 days because I violated terms of my service without explaining what I violated. It stated I don't have access to my funds and once the account is closed, they will send me my money.
They had no issue receiving the deposit instantly but now they will take their sweet time to give me my money back. I tried to call their number on the email about my account, 844-856-8815 about discussing my account, but the agent just said it's pending review still. I always get outsourced agents from another country that don't know what they're doing except reading a script about the account being in "pending review."
I would like my account to stay open or return my money back as soon as possible so I can take care of my current bills. I'm not rich like other customers so I don't have thousands of dollars that can be held.
