Cinch is HORRIBLE! They try and deny any item they are called to repair. We had Total Protect many years and then they became Cinch. It has always been a nightmare and has only gotten worse. We have, most times, had to pay out of our pockets in addition to the $125 Service Charge.
Recently had a problem with the microwave that they refused to cover and they had the nerve to send us a non-renewal notice. We tried to leave several months ago but they wanted to charge us $350 to leave. You have been warned!