90 degrees, 2 babies in my house and no air conditioning. I called the home warranty company promptly. They gave me the run-around, despite me and the technician explaining the situation. They made the technician hang around and wait. And then THEY LEFT FOR THE NIGHT. I called and explained the situation and was then put on hold for 20+ minutes. So, I had to pay out of pocket for refrigerant to cool the house - even though the technician told them there is a leak and the coil needs to be replaced. All they had to do was authorize the work, but they gave us the runaround, even though I told them I had 2 babies in the house.