- Report: #1515275
Complaint Review: Celebrity cruises -
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Celebrity cruises
United States
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Celebrity cruises Celebrity cruises refused to compensate for broken cruise.
Celebrity showed their real face!!! We just came back from the Celebrity Cruise at Silhouette from December 24 to January 4. It was our sixth cruise with Celebrity. First part of the cruise was very good. After 5 days 3 members of the crew got Covid 19 virus and spread it to the passengers. By the end of the cruise 57 people (52 passengers were thick). As a result of it we could not stop in Columbia and in Bahamas.
Instead of it we had 7 ocean days on the ship. Captain requested wear masks and our holiday stopped. We asked the guest relation service regarding compensation for the cruise and got an answer Celebrity will contact you. Nobody contacted us. I called myself the customer service and was able get through to one of the supervisors on the third day after i wasted 3 hours of my time. Supervisor explained me that Celebrity is not going compensate a penny for broken cruise even for peer taxes and fees.
She said Celebrity does not have funds for it. How nice!!! I just have read on internet that in the same situation Norwegian cruise line offered full return or forwarding cruise money toward the next cruise. Maybe we should take a cruise with Norwegian next time? Paul and Rita Talmazan
