• Report:  #1529936

Complaint Review: Celebrity Cruises - Florida Miami

Reported By:
Lancaster - Upper Marlboro, United States

Celebrity Cruises
1080 Caribbean Way Florida, 33132 Miami, United States
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More than once, we have used Celebrity Air which is part of Celebrity Cruises to book air fare in conjunction with our European or Asia Cruise. The return flight from Europe in Premium Economy was horrible, we were a group of eight and placed all over the airplane and some of us in middle seats. We decided this time that we would book Business Class for the trip to Asia at approximately $6,000 per person. We were told at the time of booking the cruise with Celebrity Cruises that as soon as we paid off the balance, we could select our seats. All was well until we paid off the cruise to discover that to pick our seats, we have to pay almost $200 more each. Called Celebrity for them to point the finger at Qatar. Bottom line is now we are being told to either pay an additional $200 per person or wait until check-in to select a seat. What a mess, this is a mess, both Celebrity Cruise/Celebrity Air and Qatar are a mess. They are liars and they play games. You have been warned!

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