- Report: #1477782
Complaint Review: Cardpool - Pleasanton California
Reported By:
Chris -
Comstock Park, Michigan, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Cardpool
6220 Stoneridge Mall Road Pleasanton, 94588 California, United States
Phone:
800-240-8111
Web:
cardpool.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cardpool Total scam - Took $420.25 from me for Lowe's gift cards that were never received. Pleasanton California
12/15/2018 Purchased Lowe's gift cards totaling $450.00 from Cardpool for $420.25 to save for refrigerator I was planning on purchasing in May of 2019.
Cardpool Order# 34185789.
Brand: Lowe's Card Value:$150.00 % OFF:5.5% You Paid:$141.75 Brand:Lowe's Card Value:$100.00 % OFF:5.5% You Paid:$94.50 Brand:Lowe's Card Value:$100.00 % OFF:5.5% You Paid:$94.50 Brand:Lowe's Card Value:$100.00 % OFF:5.5% You Paid:$94.50
Paid via credit card 12/15/2018:
12/17 CARDPOOL INC 415-4198787 CA Reference No. 2384. $420.25.
Prior to making this purchase I investigated reviews of this company to see if legit, and most reviews were positive so I did not feel I was taking a risk. - I received the following email verifying my purchase from Cardpool on 12/15/2018. I never bothered opening this email as I was not going to use these cards for a while. I may be mistaken, but I thought they were electronic gift cards I purchased, as I usually do not want physical cards lying around that could be lost or stolen.
3/28/2019 - I opened this email and went to my Cardpool account and was shocked to see it stated my cards were shipped. I NEVER received these gift cards. I emailed support immediately that day informing them of this. 3/28/2019 - Read current reviews which are horrible of this company now. One person indicated this company was bought out late in 2018 (found on their FB page today that the sale was 01/2019), and their business practices have totally changed with virtually nonexistent customer service. No one seems to get a return phone call or response to their emails.
3/28/2019 - Called customer support and left a voicemail.
3/28/19 - Checked BBB - Website did not allow access to Cardpool reports (status is being upgraded) so was unable to view complaints against this company.
4/2/2019 - Emailed Cardpool again requesting a reply.
4/3/2019 - Called customer support and left another voicemail.
4/03/2019 - Complaint filed with MI State Attorney General's office.
4/5/2/2019 - 3rd email sent.
4/10/2019 - 4th email sent.
4/05/2019 - BBB complaint filed (ID 13488580).
4/25/2019 - BBB email received stating they have sent 2 requests to Cardpool with no response from this company.
NOTE: BBB response to my complaint indicates this company's headquarters are now located in Texas: 2200 Ross Ave Suite 2300 Dallas, TX 75201 New phone#: (415) 419-8787.
Prior owners (Per Bloomberg website):
Key Executives For Cardpool, Inc. Mr. Timothy Wong Co-Founder and Vice President of Operations Mr. Anson Tsai Co-Founder and General Manager
Current owner per Cardpool FB page: David S Jones
Owner and CEO
4/26/2019 - Filed complaint with Federal Trade Commission https://www.ftccomplaintassistant.gov/
FTC Report Number: 106576584
1 Updates & Rebuttals
Chris
Comstock Park,Michigan,
United States
Cardpool appears to be trying to resolve customer issues
#2Author of original report
Wed, May 22, 2019
**** UPDATE: After a response was finally received on Cardpool’s Facebook page, they have provided me with links to view/print my cards. One had a zero balance on it, but they did refund my credit card for the amount I paid them. I believe Cardpool is trying to make things right after changing ownership in January 2019 and am so thankful for this. ****
