- Report: #1527926
Complaint Review: Capitol Vacations - Branson, Pigeon Forge Missouri and Tennessee
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Capitol Vacations
Branson, Pigeon Forge, Missouri and Tennessee, United States
Web:
https://www.capitalvacations.com
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Capitol Vacations They lied multiple times stating our ownership in a resort they bought out was no longer worth anything. Branson, Pigeon Forge Missouri and Tennessee
Capitol Vacations bought out a resort we owned a timeshare in. It is Grand Crowne in Branson, Mo. They had us visit for an owners meeting where they showed us the new time shares and tried relentlessly to pressure us into buying their new product. When we refused they told us our time share wasn't worth anything and that they would be doubling or tripling our maintenance fees. When we spoke to another time share company (Hilton) the lady there told us he lied to us and that we could still trade our timeshare to stay at other places and explained in more detail how it works. Capitol Vacations had multiple issues with "legacy owners" site not working and when my wife tried to book or trip she kept getting a run around with countless people. She spent months on the phone with countless people only to be told they couldn't help it would take someone else. It got to the point we ran out of time for booking (ours is an every other year timseshare). Luckily my wife kept all of the correspondence and proved she had been trying to book out trip for over 6 months and they honored our points to roll over. We only used a portion of our points and the same thing happened when trying to book another trip. Our account is locked out etc. We got to go on our trip to Colorado and it was amazing. We got a call for a free trip to Pigeon Forge to listen to the spiel again. After countless hidden fees etc we get there and the time share salesman tries to tell us the same thing again about how they are going to drastically raise our maintenance fees and again telling us we can't trade our timeshare points etc so we need to pay them to let us out of our time share or buy into their new one. We went there trying to see if there was someone there in person that could fix our account and to get it unlocked to no avail. All they did was try to bully us into giving them more money and flat out lying to us! Stay away from these people they are nothing but liars! If you want to buy a timeshare go thru Hilton. The lady there was amazing and helped more than the company we have the timeshare with. She new the history of Grand Crowne and without her guidance we would have never been able to use our points to go to Colorado.
