- Report: #1518942
Complaint Review: Byers Auto Group - Columbus Ohio
Reported By:
3000psi -
Carpentersville, IL, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Byers Auto Group
4200 International Gateway Columbus, 43219 Ohio, United States
Phone:
614-239-3254
Web:
byersauto.com
Categories:
Business Rating:
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Byers Auto Group Licensee of Hertz Car Rental Falsely Accused of Smoking in a Rental Car Columbus Ohio
I rented a car from Hertz at Columbus Airpoirt (CMH) from May 24 – 26. When I returned the car, I got a receipt for the expected amount. However, when reviewing my credit card statement yesterday, I noted that the charge was $238 more.
I inquired with Hertz, who then pointed me to the CMH location and I learned that this is a licensee location operated by Byers Group. Brittany Byers responded that I was being charged for “smoke smell”. Her email included several pictures that I assume are supposed to be evidence of smoking, but they’re not particularly clear. Most of the pictures are of the passenger side. I did not have any passengers, so must assume that whatever she is pointing out came from a previous renter. She flatly told me that the charge would not be removed.
The problem is, I don’t smoke. No one was with me in the car at any point during the rental. I didn’t notice a smoke smell. So, I have been falsely accused of smoking in the car. I have no way to review the evidence. I have no way to prove the negative.
The cleaning charge needs to be credited back to me.
