• Report:  #1532087

Complaint Review: Bryan County Animal Hospital - Oklahoma Durant

Reported By:
J.S. - Pottsboro, Texas, United States

Bryan County Animal Hospital
2315 S 9th St Oklahoma, 74701 Durant, United States
580 - 924 -5630
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I don't even know where to begin but shame on this place!!! I had brought My Molly; a 16.5 year old Australian Shepard in Jan. 2023 because she wasn't acting right.  After she was checked I was told it was her food. She needed to eat a lower Protein Food.


The following day My Molly couldn't stand so I took her to our local Emergency Animal Hospital. She had a tumor in her throat & it was Thyroid Cancer. On the third day after coming to this facility we had to have Molly put to sleep. These people misdiagnosed her!!..She had been coming to this facility for years & had received great care before. We trusted Them..


It took me along time to decide to get another puppy but instead of one we got two. Two Mini Aussie sisters: Sophie & Fiona.

I had been trying to find a place to get them spayed but any place I called was 2 to 3 weeks out & we could not wait.


My husband brought both puppies in on Wednesday April 10, 2024; to be spayed before they went into heat. (They are 7 months old.) So with saying all of this I thought I'd give Bryan County another chance.

As my husband was waiting he saw the Gray Haired Nurse put Sophie on the scale , she then picked her up by the scruff of her neck & grabbed her above her tail on her back & slid her off the scale across the floor!!! Unacceptable!!! Who do you people think you are manhandling someone's pet like that!!


My Sophie is a timid little girl!! She's still out of sorts as of today!

No one had called us for pick up so I started calling at 1:45 pm. I called 6 times of which 5 times I was hung up on!! We arrived at 3:00 pm & I went to receive my 2 puppies back. After I had put Sophie in the car & was returning with Fiona my husband had noticed Sophie's right eye. I immediately went back inside & asked what happened to Sophie? The Gray Haired Nurse asked me if she came in with this...Of course she didn't... She then came out to look at Sophie in the car, took her out of her cage & took her back inside (to which I couldn't go back) to see what the Vet had to say. "Oh, she burst her Blood Vessel fighting sleep." WHAT!!!!! DO YOU PEOPLE THINK I AM AN IDIOT!?

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1st: You gave her iv drugs to knock her out, How did she fight that? Why couldn't someone just be honest & tell me she was anxious & her blood pressure went up or that her blood pressure dropped during surgery or she was dropped!!!! YOU DID NOT HAVE TO LIE!! I've already sought Medical Advice for her & some kind of Trauma has happened!! I will never bring another animal or suggest anyone else brings an animal to you all!!! After the owner died this place should have been shut down!!!!!!~!


Customer Business is word of mouth so believe me; If anyone asks about Bryan County Animal Hospital I will tell them to grab their pet & run!!! We ended up taking her to our local Emerency Animal ER because her eye was filling with blood. We were told she should not have been given a 3 year Rabie Shot at 7 months; she should have received a 1 year to start her vaccines. After blood work, a Vitamin K shot & new medications we left at an additional $700!!! Stay away from this place!!!    

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