- Report: #1513369
Complaint Review: Brampton Public Library - Chinguacousy Branch - Brampton ON
Reported By:
xxxxxxxxxxxxxxxxxxxxxxxxxxx -
ON, Canada
Submitted:
Updated:
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Author Confirmed
Why?
Brampton Public Library - Chinguacousy Branch
150 Central Park Dr Brampton, L6T 1B4 ON, Canada
Phone:
905-793-4636 ext. 74227
Web:
bramptonlibrary.ca
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Brampton Public Library - Chinguacousy Branch Branch Manager: Dominique China Branch Employee: Katrine Boycott them - awful customer service Brampton ON
They won't move their computers back to the second floor where they were before and won't allow unlimited use for these anymore. They're refusing to renew use of the library computers beyond one hour the way they used to. They can't cite any laws, regulations or policies for their change so they're just making it up as they go along.
Their manager Dominique China is totally incompetent and can't even answer basic simple questions about their so called "policy" and just keeps repeating the same nonsense over and over again. She needs to be fired as well.
Their employee Katrine is a totally obnoxious rude b***h. She needs to be fired.
Tell everyone you know to boycott the Library, City of Brampton and all Brampton businesses until this policy is changed and all these lousy employees have been fired.
Call the Branch Manager Dominique China at (905) 793-4636 ext. 74227 or e-mail her at [email protected] and tell them what you think about their awful behaviour.
Call the Branch itself at (905) 793-4636 or 1-866-959-9994 and tell them what you think about their rotten behaviour.
Write to Branch at 150 Central Park Dr, Brampton, ON L6T 1B4
Write to the Library System's Chief Executive Officer Todd Kyle
65 Queen St E, Brampton, ON L6W 3L6
Email: [email protected]
Call the Mayor's Office at 905-874-2600 and file a complaint with them as well.
Preferred solution: Go back to the way they were before, Fire all these awful employees.
Brampton Library Cons: Awful, Rude customer service, Poor Computer Access.
4 Updates & Rebuttals
Walter
Columbia,United States
Computer usage
#2General Comment
Sun, November 21, 2021
If you go to their website, under the "How Do I" section you can schedule a computer for use in 60 minute periods. Many computers have done a similar system to ensure that all patrons have a chance to use a computer instead of one person using one all day. You might try to schedule multiple periods if you need more than one hour.
As far as placement the library is going to decide where to place things. As long as there is handicap access there should be no problem with where they're located.
You may not like the new system but it's not a ripoff.
Karl
Highlands Ranch,United States
Anyone in the world can....
#3Consumer Comment
Sat, November 20, 2021
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Stacey
United StatesFeel free to
#4Consumer Comment
Sat, November 20, 2021
Ignore Karl and his idiot "information" - his response has nothing to do with this report not does any reply he does on ROR have anything to do with the initial report started
Karl
Highlands Ranch,Colorado,
United States
Feel free to...
#5Consumer Comment
Fri, November 05, 2021
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