- Report: #1479378
Complaint Review: Boost Mobile - Irvine California
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Author Confirmed
Why?
Boost Mobile
6591 Irvine Center Dr Suite 100 Irvine, 92618 California, United States
Phone:
866-402-7336
Web:
Www.boostmobile.com
Categories:
Business Rating:
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Boost Mobile No Service, No Help! Irvine California
Been having issues with my service since the end of March on 2 phones right after paying my bill. I’ve missed a promotional call. Have lost jobs. I’ve called back numerous times as instructed since they can’t call you back. I’ve had my issue escalated numerous times and with each escalation a new promise to be reimbursed and the problem fixed in a short period of time.
I have dropped my plan down because I couldn’t use all my services and was given a partial credit last month to go toward the bill. Reluctantly I stayed believing that Boost would make it right as they told me. I was told before I paid my last bill if I was still having issues another month later they would credit this Month’s bill for the inconvenience.
I was offered $25 and a lower plan and was told I wouldn’t be reimbursed as I keep being told with the tower down. I was also told I wasn’t offered this. Every time I call I’m lied to. Even the first rep today told me I shouldn’t have to pay the bill since I have been having issues for such a long time with services.
So I’m left to pay for a bill for two phones with partial service. I already picked up a WiFi bill to have the internet at least at home. Very disappointed and now I know Boost doesn’t care about its customers. It’s time to switch to another carrier who does. Wish it wasn’t suggested to me all those years ago.
