- Report: #1527220
Complaint Review: Boost Mobile - Indianapolis IN
Reported By:
Michael -
Indianapolis, IN, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Boost Mobile
1007 N Lynhurst Dr Indianapolis, 46224 IN, United States
Phone:
317-982-7105
Web:
N/A
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Boost Mobile Malicious and deceitful upselling Indianapolis IN
We were told we had to buy a $40 per line plan because we were buying new phones from Boost, but we could call Boost support and downgrade anytime after the first month. The phone bill’s due date is approaching, so I called Boost support to downgrade the line as Pria had instructed. Boost said this was something the store had to do. Frustrated, but not surprised given the experience so far, I headed over to the store.
This is the third rep from this store I’ve interacted with (different person every time), and he tells me he can’t downgrade my line because our plan had multiple lines, but if it was a single line we could have done the $25 per month. This isn’t something that just changed either. Then he said he can have Boost support do it. He calls Boost support on speaker and again, Boost support says it’s something the store must do. He says he still can’t do it though.
So, in short, we were purposefully misled to buy a higher plan than we wanted and essentially locked in at that rate unless I want to take the loss on the activation fee and go to another provider on principle and hope that I bring our new phones with me. I cannot be refunded anything either.
This is a franchise location, so the official Boost company won’t do anything and the franchise will not take action. The employee will not provide the contact information of the manager or the owner.
2 Updates & Rebuttals
Michael
Indianapolis,Indiana,
United States
I guess I was naive
#2Author of original report
Thu, June 29, 2023
You're right. Part of this is on me. It is important to defend a business's right to outright lie to the customer's face to make the sale. Customers should be responsible for their doing their due diligence and should expect to be decieved outright by human salesmen. The customer surely isn't doing enough these days trying to make ends meet and should be expected to use those lawyer skills and be fully aware of whatever they're entering into. Let's make sure we protect the rights of big business to lie and cheat its way into another sale.
I would have much preferred doing this entire process via website interface, but that's not an option. I guess I'm naive and to be fair I have little experience dealing with salesmen. I know their reputation to be misleading, but again, I did not expect to be outright lied to. Nothing showing full TOS or caviats was put in front of me to my knowledge. The main thing shown to me was a little card showing plan prices and none of the things the rep explained were in writing on that card.
I'm fine with admitting I was naive and ultimately I made the mistake. I still think it's disgusting that big companies employ these kinds of people with these kinds of practices. The point of this is to raise awareness of what this business is doing so others don't fall for the same crap.
I do find it interesting that people like you are out here defending a business's right to lie to and deceive naive and perhaps gullible folks into a sale they didn't want using a promise or condition they can't and won't fulfill. Takes all kinds I guess.
Irv
United StatesOf Course, Its All THEIR Fault and YOU Had No Responsibility, Right?
#3Consumer Comment
Thu, June 29, 2023
YOU were the customer they were trying to sell. YOU had the power to DECLINE this plan and YOU should have had the COMMON SENSE to READ what the terms of this upgrade were. You did none of this and it's all THEIR fault, right? GROW UP AND GET SOME COMMON SENSE.
