- Report: #1515860
Complaint Review: BOOKING - Norwalk Connecticut
Reported By:
Isabella Fassini -
Plantation, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
BOOKING
800 Connecticut Avenue Norwalk, 06854 Connecticut, United States
Phone:
1 (888) 850-3958
Web:
https://www.booking.com/
Categories:
Business Rating:
(0)
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BOOKING.COM PROPERTY: SO BE NEW YORK Booking.com refusing to proceed with refund Norwalk Connecticut
Report Attachments
Reservation Canceled by the Property SoBeNY
Conversation History - Property SOBENY
Conversation History - Booking.com
On December 28, 2021, I've booked a place for my trip for the period of Jan 17 - Feb 7/2022 via Booking.com website. At the moment I've made the reservation the total amount was charged to my bank account, as I was informed in the payment policy. On the same day, the property sent me the receipt in regards to that payment transaction. So far, everything was fine.
One week prior to my trip (Jan 10) the property sent me a message informing me that they had to cancel my reservation due to problems with my credit card. I've inquired them about the problems they were having, to understand what exactly happened and what I could do, considering the amount had already been paid. I was constantly ignored about the reason they were having problems and I had to accept I would need to find another place to stay, one week prior to my trip when the prices were double.
Today is Feb 7 and I'm still waiting for the refund of this reservation that was canceled by the property. The property is taking too long to proceed with this and Booking.com is not taking responsibility on that case, which would be to proceed with my refund, as I'm their customer.
I've just moved to the US and I'm having several financial problems due to this situation. It is a significant amount (over $2k USD) and I'm counting on this.
All I did by this time was wait, but it is not acceptable anymore. I need this to be solved immediately.
Please, be careful prior booking any of your trips via the Booking.com website, as they definitely do not care about their customer best interests.
