- Report: #1476503
Complaint Review: BLUEHOST.COM - SALT LAKE CITY
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Author Confirmed
Why?
BLUEHOST.COM
SALT LAKE CITY, United States
Phone:
888-401-4678
Web:
WWW.BLUEHOST.COM
Categories:
Business Rating:
(0)
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BLUEHOST.COM ENDURANCE INTERNATIONAL GROUP BRUTUAL RUDE UNHELPFUL OBNOXIOUS -CEO MATT GRIERSON WOULD FIRE STAFF LIKE THIS IF HE KNEW SALT LAKE CITY
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So you call in for tech support. Your frustrated as the call is answered onto hold with no human interaciton for 5-9 minutes. This person Paul takes our call and flat out ignores every issue. And constnatly keeps saying he cant here us.
He then looks at the CRM and says "OH I see you called in before asking for a supervisor would you like me to get ANOTHER ONE ON THE PHONE FOR YOU he says with a sarcastic intonnation. So we said sure. You can now figure out what happens.
The call goes into hold for 18 minutes finally "A superivisor name Richard comes online as it seemed fair to say the reason we were on hold so long is so that this person could blackball us as a bad apple to cover ground. We were re-assured that was not the case that this gentlemen named Richard was handling other issues with other customers ( We guess they must have many more just like us) Richard sounded like he was having a hard time with us as he was getting frurstrated because we were venting our concerns. But he was only interested in trying to figure out how to help us rather than understand the abuse we just underwent.
Turns out our site was fine, it was a google issue to have our site crawled. He even told us "Google has hotline number you can call to fix this faster" What is the number we asked? Reply " You can GOOGLE it!??" Common sense would dictate this is probably a common problem and common sense and basic care would have been. 'Hold on sir let me get that for you or better yet, common sense would be you would have it or know it. But not a Bluehost.
You'll be blue in the face to expect any common sense and basic care let alone to customer close to 10 years. Its truly a 3rd world experience calling blue host. Im sure they'll have fun taking this review down and it will cost them many hours to do so when all they needed to do is demonstrate some BASIC courtesty.
Prior to posting this review, we notice this is just another nightmare of service amongst many. To say BLUEHOST SUCKS IS TERRIBLE IS RUDE ABRAISIVE AND UNHELPFUL AS WELL IGNORANT would be polite way of saying ....... You can figure it out. No one cares how much you know until they know how much you care.
