- Report: #1476985
Complaint Review: Blue Mercury Inc. -
Reported By:
Roxana -
Disctrict of Columbia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Blue Mercury Inc.
United States
Phone:
800 355 6000
Web:
bluemercury.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Blue Mercury, Inc. Purchased cosmetics in-store for $146.28 on 2/27/19. Called website to return. Was emailed return label. Items Returned. No refund despite 3 calls to online number, 3 calls to store.
Purchased cosmetics in-store for $146.28 on 2/27/19. Called blue mercury website to return.
I was told this would be no problem. I was emailed a return label. I took the package to the UPS store THAT same day at around 530pm (this was around 3/5 or 3/6/19 I believe). This was the UPS store on Gloster St in Tupelo, Mississippi.
I did not see a refund for weeks. I called the online number 2 times. I also emailed them several times. They said they could not do anything as it should never have been sent via UPS and they do not know why anyone sent me a label. The policy is that in store is handled by the stores and online purchases online. This makes sense; however, it was the error of the person online who sent me a UPS label and told me it would be processed in 5-7 days. The online number told me (on phone and email) that I would have to call the original store and they would refund me..
I called the store (on M Street in Washington, DC) 2 times on 4/9/19. I was told this would be fixed. I had one return call leaving the main website number. I called back and have yet to hear anything.
They have the information, the copy of the receipt, my name, etc
I spend thousands of dollars yearly at this store. I do not see why such a simple refund is so difficult.
I would like a prompt resolution and refund.
1 Updates & Rebuttals
Baker
Ashburn,Virginia,
United States
You need a Lawyer
#2Consumer Suggestion
Fri, April 12, 2019
I have a easy and affordable solution for you. If interested contact me at [email protected] I will respond back. I had a similar situation with a dry cleaners refuse to pay for a shirt that they damaged of mine they said they were not going to pay for it. But the moment I contacted affordable Law Services two weeks later I got a check in the mail $75 for the shirt an apology letter from the owner.
