Tony was nice and cordial during the first month of doing business with him. He did a great job reducing our ACOS and increasing sales. However, he did not keep an eye on our account.
Our PPC charges increased 650% in 3-4 days, and he never discovered it. I was lucky to check my credit card for the charges, and notified him of it. I asked him to take some action. He replied to my Skype request, but didn't confirm any changes had been made.
I sent an email to his entire team to get a reply - no answer (while my PPC charges will still going through the roof). I found someone else to take over the account, and asked him to refund the previous months service charges. He ignored both of my emails. I now will have to dispute the charge.
-----------------------
On a side note. He was trying to sell my some face masks during the initial days of the covid outbreak. I was a bit suspicious of his prices, so I contacted my sourcing agent in China to do a background check on the factory.
He told me he had been doing business with the company for 4 years. The background check revealed it had been operating under 2 months. My sourcing agent also found the same masks for 1/2 the price, and shipping for 1/3 of the price.
If you are reading this, I would suggest you do not do business with him. He doesn't seem honest to me.