• Report:  #1529913

Complaint Review: Best ticket fare -

Reported By:
Nicki - Stevens Point, United States

Best ticket fare
United States
+1 888 703 0328
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I purchased a ticket on line $616 for my son to fly home for Christmas on 09/26/2023. Right away this Leo Hernandez contacted me and told me that the flight was for economy class only and my son couldn’t bring carry-on bag or even he couldn't pay extra to bring a bag with him, which was wrong, that is not Delta's policy. I told him to cancel the flight and he told me I couldn’t cancel or I will lose the my $616. He misled me to upgrade to cabin for extra fee which I agreed because I didn't have a choice. They booked the flight with Delta for $616 and he charged my card extra $147 for agent fee for upgrade. Nowhere in the email or our conversation, he mentioned anything regarding 3rd party charge that is posted to my credit card. I called Delta customer service and they see no other charges on my account but the $616.40. I have the copy of Delta charges with taxes and fee, there is no mention of ARC charge. Initially, I had confirmation # from Delta but few days later Delta fraud department cancelled our flight stating that they suspect fraud with this company, Delta never inform us, I discovered it 2 months later. I have lost all the money for the ticket and the agent fee. I have tried several times to contact them since, they are giving me the run around, stating they will call me or email me without any response. The ticket prices are a lot higher now compared to original purchase date. I probably will not see my son this year because of their Fraud. I would appreciate any response. Thank you, 

1 Updates & Rebuttals


United States
Why In The World???

#2Consumer Comment

Sun, November 26, 2023

Why did you use some third party trash to make a reservation??? They are ALL trash and they sucker in the inexperienced traveler with all these LIES about how much lower they can get your tickets! NOTHING HAS CHANGED in reservations! UNDERSTAND THAT! You call the airline directly and make your own reservation. ALL of these third parties work under the same premise. They hope you will cancel and they KEEP the refund the airline refunded to them! Sometimes they even make deliberate "mistakes" in hope you will cancel and they KEEP YOUR MONEY. Again, don't EVER, EVER, EVER, EVER use ANY of this third party trash. Like always, you make your own reservation DIRECTLY!

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