- Report: #1524326
Complaint Review: Autonation Toyota - Las Vegas - Las Vegas NV
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Author Confirmed
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Autonation Toyota - Las Vegas
6300 W Sahara Ave Las Vegas, 89146 NV, United States
Phone:
1 (702) 605-5801
Web:
https://www.toyota.com/dealers/Nevada/Las-Vegas/89146/AutoNation-Toyota-Las-Vegas/
Categories:
Business Rating:
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Autonation Toyota - Las Vegas Autonation Toyota, 6300 West Sahara Avenue Sale of useless addons, refusal to refund Las Vegas NV
We purchased a brand new vehicle from Autonation Toyota with upgrades (lift kit) as add on package.
The service center verified that the upgrade is compatable and ordered parts.
After we purchased the vehicle and drove it off, then brought it back for the upgrade a week later, we were informed they did not order any parts.
Later they informed us that the parts were not compatable and the sales person and service center tech made a mistake.
We asked for a refund as well as trip expenses as we had several hundred of fuel costs to bring the vehicle back out of town for upgrades that weren't compatable.
The dealership staff refered us to other staff and ultimately no one had provided any refund or recourse.
I have called and sent numerous messages requesting a refund however after 2 weeks we have not recieved any refund.
