- Report: #1505175
Complaint Review: Applebee's - Glendale CA
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Author Confirmed
Why?
Applebee's
Legal Department, 450 N. Brand Blvd., 7th Floor Glendale, 91203 CA, United States
Phone:
1800-252-6722
Web:
https://www.applebees.com
Categories:
Business Rating:
(0)
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Applebee's owned by Dine Brands Global / Dine Brands / currently appears to be same company that owns IHOP / International House of Pancakes / Dine Brands Global, Inc., Applebee's Restaurants LLC, or IHOP Restaurants LLC Egift card represents it can be used online but payment page won't allow it to pay part of order and remainder by credit card Glendale CA
And when you try to work the problem out at the restaurant itself, managers goose step the company line that they cannot give you partial credit from your egift card because it can only be redeemed when you DON'T pay anything online with credit card... But then the site is not clear as to whether your order went through or not. And on the egift card itse it says "This gift card is usable up to balance only to purchase goods or services at any Applebee's Neighborhood Grill + Bar (R) in the U.S. and Canada or through applebees.com. ... in bold print it says: PLEASE TREAT THIS EGIFT CARD LIKE CASH AND SAFEGUARD IT ACCORDINGLY ---> in fact it's not honored at the restaurant if you request it to be honored.
Fwiw - they issued the egift card to make up for an earlier event where their delivery service shortchanged the order... So this is now 2x in a row... Too bad they get so much right but the website is so wrong. Not worth the hassle when their are easier options like the Daily Habit and/or non-franchise local restaurants willing to provide real service instead of fake egift cards.
