- Report: #1509435
Complaint Review: Apple Inc. - Cupertino California
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Author Confirmed
Why?
Apple Inc.
1 Infinite Loop Cupertino, 95014 California, United States
Phone:
(408) 996-1010
Web:
www.apple.com
Categories:
Business Rating:
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Apple Inc. Apple Computers Sold a new defective unit and claimed to repair it 3 times already Cupertino California
I have had issues with my Macbook Pro M1 (1TB, 16GB) since the rst day I have received it around December 24th, 2020 after spending $2000 on this new machine.
Issues:
1. One port does not function properly and keeps disconnecting from hard drives.
2. Battery gives me 3-4 hours. It fell from 99% battery health to 94% after the last factory around June 15th, 2021. (Now 91%)
This was a brand new Macbook Pro, therefore, I should not have had such issues. It has been 6-7 months, I have been on the phone with Apple over 14 times and have conducted 7-8 factory resets on this system.
Further, I have dropped this system off to the Apple store three times, once for 3 weeks, then 1 week, and then for about a day. I was told that I should not have this issue again, yet it re-occurs. I would like to have a call from Apple HQ to speak to an executive.
I should not have to be without my computer used for work for over 4 weeks, then again for 2 weeks for a repair that should have taken place and that too over 6 months I have had the computer. This is a defective unit as confirmed by the Apple Employee at Apple Mall of Georgia on June 26, 2021. I had requested a report copy from her in person and over the phone with another representative when I received a call from a company employee, both denied stating company policy does not allow me to have a copy of a diagnostic report for my own computer. I have spent 3 weeks of PTO waiting on the computer and am preparing for another 2 weeks of no computer, unpaid time off, unless I purchase another computer as a backup. Ridiculous
SEEKING RESOLUTION:
Replace the same machine with a new one instead of having me go in for service over and over again. The new machine should give me a 1 year warranty also.
